Complaints handling Procedure

• Complaints should be in writing (letter or email) and should be addressed to the Insurance Ombudsman.
• The complainant should explain in detail the nature of his/her complaint.
• Documents to substantiate an insurance claim and correspondences made between the insurer and the complainant should be submitted to the Insurance Ombudsman.
• The complainant is asked to be patient throughout the period that a complaint is being handled by the Insurance Ombudsman.