Namna ya Kuwasilisha Malalamiko
Complaints handling Procedure
Complaints should be in writing (letter or email) and should be addressed to the Insurance Ombudsman.
The complainant should explain in detail the nature of his/her complaint.
Documents to substantiate an insurance claim and correspondences made between the insurer and the complainant should be submitted to the Insurance Ombudsman.
The complainant is asked to be patient throughout the period that a complaint is being handled by the Insurance Ombudsman.