Maswali Yaulizwayo Mara kwa Mara
Establishment of TIO
Tanzania Insurance Ombudsman is established under Section 122 of the Insurance Act No. 10 of 2009 and charged with the responsibility of resolving disputes arising between insurance consumers and insurance registrants’ business in Tanzania.
VISION
The Ombudsman en...
Arbitration
What is Arbitration?
Arbitration is a procedure in which a dispute is submitted, by agreement of the parties, to one or more arbitrators who make a binding decision on the dispute. In choosing arbitration, the parties opt for a private dispute resolution procedure instead of going...
Ombudsman Principles
The Ombudsman shall, in performance of its functions, seek to ensure and observe the principles that:
(a) it acts independently and objectively in resolving any complaint received and takes no instructions from any person regarding...
Core Values
The Ombudsman will uphold five (5) core values as follows:
Accountability and transparency: We are accountable and undertake our duties fairly with care and transparency;
Competency and objectivity: We discharge our functions competently and objectively;
Collegiate...
Vision & Mission Statement
VISION
The Ombudsman envisions “Centre of excellence in resolving insurance disputes equitably and in a cost effective manner”
MISSION
“To develop, nurture and protect public confidence in insurance for sustainable economic growth through...
Tanzania Insurance Ombudsman is established under Section 122 of the Insurance Act No. 10 of 2009 and charged with the responsibility of resolving disputes arising between insurance consumers and insurance registrants’ business in Tanzania.
Complaint letter (with mobile phone number, e - mail address)
Claim/demand letter by complainant wrote to insurer
Copy of Cover Note (Policy) for both vehicles
Copy of premium receipt for both vehicles
Copy of Claim Form from the insured (default party)...
Complaint letter (with mobile phone number, e - mail address)
Claim/demand letter by complainant wrote to insurer
Copy of Cover Note (Policy) for both vehicles
Copy of premium receipt for both vehicles
Copy of Claim Form from the insured (default party)...
Complaint letter (with mobile phone number, e - mail address)
Claim/demand letter by complainant wrote to insurer
Copy of Cover Note (Policy)
Copy of premium receipt
Copy of Claim Form
Copy of driving license
Copy of Particulars of Road accident...
Complaint letter (with mobile phone number, e - mail address)
Claim/demand letter by complainant wrote to insurer/insured
Copy of Cover Note (Policy)
Copy of premium receipt
Copy of Claim Form
Copy of driving license
Copy of Particulars of Road a...
